CCA remediation activity 2018

Some Erudio customers will be receiving letters in the coming months relating to Consumer Credit Act 1974 (as amended) (CCA) remediation activity on their account. During ongoing quality checks/reviews of our accounts, we identified an issue relating to communications that we are required to send customers as prescribed by the CCA. Additionally, our review identified issues with the data on some of our customers’ accounts.

Having reviewed all accounts, we have begun writing to our customers who have (or had) been affected by the issues mentioned above. This is to ensure they have had all the required CCA notifications and their account data is accurate.

This will involve sending the corrected documentation to accounts affected and corrections to the data on customers’ accounts. If your account has been affected, you will receive this documentation where applicable. Any interest incurred since these issues arose will be deducted from your account balances.

Our FAQs page (see CCA Remediation section 2018) has more information on this.

If you have any concerns about your account(s), please call us on 0333 003 7188.