This site uses cookies. By continuing to browse this site you are agreeing to our use of cookies. find out more here X
Close

Bereavement Help and Support

We appreciate that this is a difficult time for you and we want to help you deal with the process with the minimum amount of inconvenience.

To inform us of a bereavement, we’ll need the following documents and information, so that we can help you:

• The full name of the deceased customer
• Their Erudio Student Loans account reference number (16 digits starting 6319)
• A copy (not original) of the death certificate
• Your full name and contact number or address.

Please send these documents and information to us at:

Erudio Student Loans Ltd
PO Box 1055
Camberley
GU15 9PA

For further information about what to do, please call us on 0333 003 7188.

Our Customer Portal

Login or register to our Customer Portal today, this will allow you to do the following online:

  • Make a repayment
  • Apply for deferment
  • View your balance
  • View your transactions
  • Update your contact details
Erudio Student Loans Limited is registered in England and Wales with company number 8605918. Its registered office is c/o Wilmington Trust Sp Services (London) Limited, Third Floor, 1 King’s Arms Yard, London, EC2R 7AF.
Your account is administered by Arrow Global Limited (“AGL”) for Erudio Student Loans Limited. AGL is part of the Arrow Global Group and is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities. AGL is registered on the Financial Services Register under registration number 718754. AGL is registered in England and Wales with company number 05606545 and its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW.