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07/09/2016

CRA Default Listing

From the beginning of September 2016, Erudio Student Loans will be writing to all customers whose accounts have defaulted to inform them that credit reference agencies (‘CRAs’) will be notified of the default in due course. These notifications are made in accordance with the terms of the loan and follow standard industry practice for responsible lenders.

This letter follows previous correspondence and attempted phone calls from Erudio to the customer now in default, over a period of many months, designed to inform them of their loan status and to work with them to try and find a repayment solution.

The default will be reported to CRAs after four weeks from the date of the letter. Accounts in deferment will not be notified to CRAs, only defaulted accounts, i.e. accounts where the full loan amount is now due and deferment is no longer available.

If you are a customer in default and you would like to contact us to discuss your position, then please call us on 0333 003 7188. Please also see the FAQ section of our website for further information.

Our Customer Portal

Login or register to our Customer Portal today, this will allow you to do the following online:

  • Make a repayment
  • Apply for deferment
  • View your balance
  • View your transactions
  • Update your contact details
Erudio Student Loans Limited is registered in England and Wales with company number 8605918. Its registered office is c/o Wilmington Trust Sp Services (London) Limited, Third Floor, 1 King’s Arms Yard, London, EC2R 7AF.
Your account is administered by Arrow Global Limited (“AGL”) for Erudio Student Loans Limited. AGL is part of the Arrow Global Group and is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities. AGL is registered on the Financial Services Register under registration number 718754. AGL is registered in England and Wales with company number 05606545 and its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW.