From the beginning of September 2016, Erudio Student Loans will be writing to all customers whose accounts have defaulted to inform them that credit reference agencies (‘CRAs’) will be notified of the default in due course. These notifications are made in accordance with the terms of the loan and follow standard industry practice for responsible lenders.
This letter follows previous correspondence and attempted phone calls from Erudio to the customer now in default, over a period of many months, designed to inform them of their loan status and to work with them to try and find a repayment solution.
The default will be reported to CRAs after four weeks from the date of the letter. Accounts in deferment will not be notified to CRAs, only defaulted accounts, i.e. accounts where the full loan amount is now due and deferment is no longer available.
If you are a customer in default and you would like to contact us to discuss your position, then please call us on 0333 003 7188. Please also see the FAQ section of our website for further information.