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20/11/2015

Migration of accounts

In December 2015, Erudio Student Loans are being migrated to a new customer servicing platform. Customers don’t need to take any action, but may notice some small changes.

In December 2015, Erudio Student Loan accounts will be migrating to a new customer service platform. At the same time servicing of accounts will also migrate.

Customer accounts will continue to be serviced in exactly the same way as before. The deferment process will remain the same as will the Direct Debit and standing order payment processes.

Erudio customers do not have to take any action, or resubmit any forms as part of the migration process. Customers with a Direct Debit Mandate in place will receive a letter confirming the name of the entity guaranteeing Direct Debit payments is changing from Erudio Student Loans Limited to Erudio Customer Management Limited. This merely reflects the change in the servicing company looking after the bank accounts. Accounts remain unchanged and as before will still be owned by Erudio Student Loans Limited.

Customers in any doubt should call us on 0333 003 7188 or email customerservice@erudiostudentloans.co.uk or visit our FAQ page where there is a set of questions dedicated to this topic (see ‘Migration of accounts’).

Our Customer Portal

Login or register to our Customer Portal today, this will allow you to do the following online:

  • Make a repayment
  • Apply for deferment
  • View your balance
  • View your transactions
  • Update your contact details
Erudio Student Loans Limited is registered in England and Wales with company number 8605918. Its registered office is c/o Wilmington Trust Sp Services (London) Limited, Third Floor, 1 King’s Arms Yard, London, EC2R 7AF.
Your account is administered by Arrow Global Limited (“AGL”) for Erudio Student Loans Limited. AGL is part of the Arrow Global Group and is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities. AGL is registered on the Financial Services Register under registration number 718754. AGL is registered in England and Wales with company number 05606545 and its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW.