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24/06/2015

Ofcom changes to call charges

From 1st July 2015, the regulator Ofcom is changing the way 084, 087, 09 and 118 numbers are charged. To avoid any confusion, we have changed our telephone number to begin with 03, which will be charged at standard geographic rates and will be included in any call plans you may have on landlines or mobiles.

Therefore, from today our new telephone number for customer in the UK is 0333 003 7188. Overseas customers should continue to call on (+44) 113 318 9010. International calls may vary, so please check with your network provider for further information.

Our Customer Portal

Login or register to our Customer Portal today, this will allow you to do the following online:

  • Make a repayment
  • Apply for deferment
  • View your balance
  • View your transactions
  • Update your contact details
Erudio Student Loans Limited is registered in England and Wales with company number 8605918. Its registered office is c/o Wilmington Trust Sp Services (London) Limited, Third Floor, 1 King’s Arms Yard, London, EC2R 7AF.
Your account is administered by Arrow Global Limited (“AGL”) for Erudio Student Loans Limited. AGL is part of the Arrow Global Group and is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities. AGL is registered on the Financial Services Register under registration number 718754. AGL is registered in England and Wales with company number 05606545 and its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW.