This site uses cookies. By continuing to browse this site you are agreeing to our use of cookies. find out more here X
Close

20/04/2015

Customers are reminded to only send copies of all relevant supporting material, not original documents, as their return cannot be guaranteed.

Customers are reminded to only send copies of all relevant supporting material, not original documents, as their return cannot be guaranteed. Black and white photocopies are sufficient in all cases.

April is one of the peak months for deferment applications being submitted by Erudio Student Loans customers. If you’re sending in an application with the appropriate evidence please only send copies of original documents as the return of original documents cannot be guaranteed. Black and white copies of documents are sufficient.

When submitting copies of original documents, please make sure the copy is legible. If you need to highlight any information, please circle or underline the relevant parts, but please don’t highlight through or over any text.

Once received by Erudio Student Loans, copied documents are scanned and retained electronically with paper copies of the document destroyed via a confidential waste disposal process.

Where original documents are identified within deferment applications, Erudio Student Loans will endeavour to return them via standard post (NB: documents can’t be returned via recorded delivery regardless of how they were received).

Our Customer Portal

Login or register to our Customer Portal today, this will allow you to do the following online:

  • Make a repayment
  • Apply for deferment
  • View your balance
  • View your transactions
  • Update your contact details
Erudio Student Loans Limited is registered in England and Wales with company number 8605918. Its registered office is c/o Wilmington Trust Sp Services (London) Limited, Third Floor, 1 King’s Arms Yard, London, EC2R 7AF.
Your account is administered by Arrow Global Limited (“AGL”) for Erudio Student Loans Limited. AGL is part of the Arrow Global Group and is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities. AGL is registered on the Financial Services Register under registration number 718754. AGL is registered in England and Wales with company number 05606545 and its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW.